1. We are not responsible for any lost product in mail.
2. With the pandemic, some items will delay and not arrive on time expected. There is nothing further we can do.
3.We are not responsible for any allergic reaction or break out as all ingredients are listed under item description.
4. If wrong item is sent, it is important to send an email right away so that we can take further action. Include in the email:
- Subject (Wrong order sent)
- Order number
-Picture of items that was sent.
5. We are NOT responsible for any stolen packages and we will not replace it if order is already shipped out.
6. If wrong address was sent and your package reached someone else, there is nothing further we can do. But if the package is sent back than email will be sent regarding the right address.
7. We do accept Zelle, Cashapp if you don't have PayPal or banking card.
- Subject (Have a different Payment Method).
- List items that you would like to purchase.
- The payment you would like to perform.
- Wait for a response
8. If not pleased with product or scent received (Read return/exchange policy)
Management,
Sindis.luxury